Abstract: Many know how to start a golf construction project, but few know how to complete it. Avoid project completion arguments by communicating with the contractor during construction.
Many golf construction projects start smoothly and finish poorly. On many occasions, I’ve seen the first work day smile evolve into unpleasant project completions.
Successful project completion begins during the first production minute. Project managers should immediately identify deficiencies and improper execution. If it doesn’t look right-speak up!
Contractors want to hear client issues before they escalate to full-blown conflicts.
First identify responsible project communicators and direct any communications to them. The field staffer may know how to run an excavator but he may not know every page in the specification documents. Don’t wait to tell them about a rude employee or a missing thrust block.
Emails help transfer and organize data. Email the contractor with any complaints. Print out all your emails before you attend a project meeting. They provide timelines and responses in writing.
If you communicate during the construction process, the final project closeout should include a punch list containing only incomplete items. Work with the contractor to limit the punch list to disputed items needing negotiation. Only submit one punch list. Pay the contractor when he completes or negotiates remaining punch list items. Don’t submit multiple punch lists!