Abstract: The golf course business is full of many good days interspersed with a few bad ones.  An effective response statement will prove your ability to manage a bad situation.

I remember driving to my course during a foggy August morning and seeing the sun rise over a fairway killed by pythium. Another time an unforeseen rainstorm delivered six inches of rain on  fine-graded fairway creating washouts that could hide a school bus. You sure learn from these events; I learned to prevent conditions that cultivate pythium and create grading forms that slowed water down. Continue reading »

 

Assistant golf course superintendents should read Marisa Palmieri’s article in the November 2009 issue of  Golf Course Industry. Others involved in golf course operations will learn what assistant superintendent experience as they learn the golf business.

Marisa interviews a selection of golf course industry veterans (including me) about how an assistant superintendent should interact with members and management.

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Abstract: Golf course construction superintendents must have active safety programs to comply with insurance and OSHA regulations. OSHA requires weekly safety meetings. Use the following categories to conduct a safety discussion with crew members. Visit OSHA web site for more information.

OSHA visits to golf course construction sites can result in tough penalties. They will first ask about safety training.  A safe week begins with a  weekly toolbox talk. It’s good practice to meet for ten minutes every Monday morning to discuss any         “ near misses ” or employee safety concerns.  I’ve listed below a few important safety topics for Golf Course Managers.

Right-To-Know / Hazard Communication

Golf courses use many hazardous chemicals. You must provide written information describing all hazardous materials used or stored on your golf course property.

When hazardous materials are used to perform work, MSDS and similar information regarding these products must be provided to employees before their use.

Eye and Face Protection

Eye and face protection protects workers from airborne dusts, mists and particles; glare; splashing liquids; ultraviolet radiation or a combination of these hazards.

Golf course employees like to use new, inexpensive,  impact resistant sunglasses to reduce UV impacts while shielding eyes.

Hearing Protection

Employers are required to provide hearing protection training and medical monitoring for employees who are working in areas exceeding the OSHA 85 decibel action level. Golf course mowing equipment frequently surpasses these levels.

Hand Protection

Hand protection is required by OSHA when workers are exposed to hazards from skin absorption of harmful substances, lacerations,  abrasions, punctures, chemical burns, thermal burns, and harmful temperature extremes.

Hen using chemicals, workers should refer to the product’s MSDS to determine the appropriate glove to be used for the task.

Protective Clothing

A safety vest is required if a worker is exposed to vehicular traffic. The safety vest should be reflective and brightly colored to alert traffic.

Foot Protection

Safety boots or shoes shall be designed to protect workers feet from chemical, compression, crushing, or puncture hazards.

Safety boots or shoes used on construction sites must meet all of the requirements in both OSHA 29 CFR 1926.96 Occupational Foot Protection and OSHA 29 CFR 1910.136 Occupational Foot Protection.

Respiratory Protection

Employees who respond to emergencies, or work with or around hazardous materials, hazardous waste, or any other hazardous environment should use respiratory protection.

Excavation

During excavation, the foreman is responsible for ensuring a safe working environment for its employees and pedestrians. The contractor must ensure compliance with all the requirements of U.S. OSHA’s Excavation Standard 29 CFR 1926 Subpart P.

Maintain a physical barrier around all excavations and machinery. Snow fencing or temporary chain link fencing must be installed. If left overnight, cover all excavations with steel plates. Backfill trenches at end of day.

The contractor is responsible for routine inspections of all excavation equipment. The inspection should include safety features like back-up warning sounds and appropriate lighting.

The contractor must ensure that equipment operators carry the required (valid) licenses and have the necessary training to operate the equipment on site.

Meet  weekly with your employees to discuss safety. It’s time well spent.

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Summary: Progress reports explain construction accomplishments and problems to project principals. They include chronological information critical to conflict resolution. Use this simple format to create progress reports in email or paper form.

Golf course construction managers use progress reports to inform committee members or owners about ongoing construction projects. They are effective communication tools when sent out between formal construction meetings. They provide timely information about project progress and complications.

Write progress reports in a memorandum format with the following headings:

  • To: Name of recipient.
  • From: Type your name,then initial, with a pen, next to your name to sign-off on the document.
  • Date: of the memo.
  • Re: summarize the issue in a few words like: Smoky River GC bunker renovation progress report

Develop a template using your favorite word processing program. Save the original, and modify it for each report.

The first paragraph should include a summary of  project progress. Add good and bad news in the following format:

The bunker renovation at at Smoky River Country Club is on schedule and within budget. The contractor will use seven employees and two excavators on this project. This crew is less than promised, but progress continues as planned. Change orders were submitted and signed for ledge removal on hole #6. A laborer sprained his ankle while installing a pipe, he returned the following day after physician approval.

Discuss completed work in the next paragraph.

We completed work on the bunkers on holes #4, 5 and #6 on August 22, 2009. After relocation of an irrigation main, the contractor completed the large bunker on hole #4.  I refused delivery of several pallets of inferior sod. The sod vendor apologized and he shipped acceptable sod the following day. We encountered several yards of ledge on hole #6. The contractor removed the ledge with a hoe-ram.

The project is on-time. Rain forecast for late this week may slow production. I’ll evaluate conditions after the storm and permit work only when conditions allow.

Summarize project costs in the next paragraph.

The project is now 52% complete. We’ve paid the contractor 48% of the contract minus ten percent retainage. We paid a signed change order for $4300.00 for ledge removal.

Describe the upcoming work schedule in the next paragraph.

The contractor will begin work on hole #7 on Monday, September 4. After removal of existing sod, we’ll excavate the two foreground greenside bunkers. I’ll close the 7th green on Monday, and golfers will use a temporary green during construction. I’ve planned the irrigation work to insure that all non-construction areas will receive suitable amounts of water.  Before construction, my crew will identify irrigation mainlines on hole #8.

Write in an informational style. Include the facts. If you have a political or personal issue, deal with it face-to-face, don’t hide behind a memo. Include solid, factual information. Don’t exaggerate work schedules. If construction is behind schedule, explain the reasons.  Few golf course projects are completed on time. If the project is delayed, describe how you’ll increase production.

Additional information:

Golf course construction narratives

Golf construction request for bid format


 

Summary: It’s good practice to keep a current resume on file; you never know when you’ll get fired. Writing a resume while experiencing the trauma of a firing is difficult if not impossible.

I use bulleted lists; they get the information across without using dense paragraphs. It’s not uncommon to have 150 resumes for a private club superintendent job. You must make important information easy to read. Sound confident by using active words to describe your work experience.

This resume includes the credentials and experience of an imaginary superintendent named Joseph Agrostis. Cut and paste the format onto a word processing sheet and add your information.

Joseph Agrostis

Experienced golf course construction superintendent looking for new opportunity.

email: xxxxx@yahoo.com

Home xxx-xxx-xxxx

Cell xxx-xxx-xxxx

Home Address

222 Nowhere St.

P.O. Box 36

Nowhere, MA 02562

OBJECTIVE

Utilization of my experience providing exceptional golf course conditions to discriminating golfers. Extensive golf construction experience provides skills to construct golf and irrigation features using in-house staff.

PROFESSIONAL EXPERIENCE

Steep Hills Golf Course, xxxx Street, Nowhere, MN   01/2001-current

http://xxxxx.com

­Steep Hills Golf Course is an 18-hole private golf course designed by John Ross.

Job title: Golf and Grounds superintendent.

­Responsible for:

  • Coordination of daily golf course maintenance operations with twelve-person crew.
  • Golf construction project management involving golf renovations, drainage and irrigation installations.
  • Budgeting using Microsoft Excel
  • Safety program enforcement.
  • Golf course blog development.

­

.

Rocky Landing  Golf Club, Quincy,MA            02/1994 to 07/2000

http://xxxxxx.com

­Rocky Landing Golf Club is an 18-hole daily fee course designed by Trent Smith.

­Job title: Golf Course Superintendent.

Responsible for:

  • Management of 20-person union crew
  • Coordination of daily golf course maintenance operations
  • Yearly budget structuring
  • Business writing and executive summaries

­

Boulder Fairway Associates, New York, NY  10/1990-1/1994

Boulder Fairway Associates manages seven golf course properties in New York State.

Job description: Assistant Golf Course Superintendent.

­Specific experience working as an assistant golf course superintendent on the following golf courses:

  • Spinnaker Hills Golf Course, Plymouth, NY: An 18-hole executive golf course.
  • Headless Bay Golf Course, Hamptonville, NY: An 18 hole regulation golf course.
  • Skimpy Links Golf Course,Falmouth, MA: An 18-hole par 3 golf course.

­

GOLF PROJECTS COMPLETED

Rocky Landing Golf Course- Installation of 10,000 linear foot drainage project.

Skimpy Links Golf Course-Installation of 8000 linear foot drainage project.

Spinnaker Hills Golf Course-Tee construction, granite stair installation.

Skimpy Links-Bunker and tee construction. Installation of granite stairs.

Spinnaker Hills- Installation of complete irrigation system. Supervision of bunker renovation and range project designed by others.

HONORS AND AWARDS

John Smith Award by the Eastern Golf Foundation-Honorable Mention for golf course journalism.

Golf Course Superintendents of New York- Two Golf Journalism awards.

Certified Golf Course Superintendent 1983

PROFESSIONAL MEMBERSHIPS

Golf Course Superintendents Association of America

Class A superintendent member number: xxxxxxxx

EDUCATION

University of Michigan

BS degree in Political Agronomy

University of Massachusetts Amherst-Stockbridge School

Winter Turf School Graduate

REFERENCES

Reference # 1, Name, contact info

Reference # 2, Name, contact info

Reference #3, name, contact info

Additional information:

Golf course superintendent job placement

 

Summary: After developing a golf blog,  create effective, politically inert content using these tips.

Your golf  blog needs a purpose. Do you want an informational blog to explain your golf course management or a social blog, used for personal reasons?

Let’s assume your blog will be directed toward  members of a private golf club.Your blog will inform the membership of issues relating to golf course maintenance. You must decide what content, or information will be included in its pages.

Suggested content:

  • Upcoming maintenance programs
  • Proposed projects
  • News about staff members (retirements and births)
  • Description of golf equipment and how it is used
  • Historical information about the golf course
  • Proposed new equipment purchases

These blogs should not include:

  • Defensive responses to complaints
  • Bragging or boasting about your accomplishments
  • Bad news
  • Confidential issues
  • Important announcements that should be done at the general manager level
  • Member gossip
  • Sarcastic comments

Most blog formats include optional password accessibility to insure that your content will have a restricted audience. An informational blog, directed to  members of a private golf club, may be a closed blog. Any information posted on an open blog will be subject to Internet exposure. Anyone can read it.

Posts are individual comments written by you. They are added to your blog in chronological order. You can write posts in Word and copy/paste them onto your post form. This process adds extra code into your blog. Some blogs have formats that permit Word copy/paste functionality without adding extra code.

I write directly into my post form. WordPress includes most of the functions of Word, including a spellchecker. An autosave feature prevents content loss.

The Internet has many websites that describe how to write web content. All agree that users don’t like to read on a computer screen. They scan. You have seconds to get your message across.

Web writers use a journalistic concept called the reverse pyramid. Important content starts the post, and less important information follows. Most readers scan content, and they may not get past the first few sentences.

The first sentence must include the most important information. It must be all business, without any fluff. Make it ten words or less. Chop out any nonessential words, then chop again. Write in an active voice, not a passive voice.

The sentence: ” I looked out at the fourth fairway yesterday morning and I decided to aerify this fairway on September 4th” should be written as ” Aerification of the fairway on hole #4 will begin on September 4.” Note how the latter sentence is more assertive.

The next few sentences should include information that explains why you will be aerifying. Don’t get too technical. Use simple words. Get your message across and stop writing. A post can be one sentence long. Long posts are rarely read. If you have nothing to say, don’t write that day. Think about your next post while you tour the golf course in the morning. Write during your most productive time.

If you want to impress with your knowledge of cationic exchange, write a technical article for a trade magazine, don’t bore your members. They assume you know the golf course business, and they confirm that with a paycheck every week.

A list helps break up a sequence of dense paragraphs, improving the user experience. For example, the following list explains the reasons for a fairway aerification. Be sure to preface this list with an appropriate introduction.

Fairway aerification provides the following benefits:

  • Introduction of  topdressing material into the soil
  • Improvement in air exchange in the root zone
  • Increased water penetration

After writing the post, think about what you wrote. Will it offend anybody? Is it essential information? You can revise the post after you add it to your blog, but it’s best to get it right the first time. It’s good practice to write a post and keep it in the draft folder for a few hours. If you feel emotionally involved in the content, let it cook in the draft folder for a day. Many crisis get resolved quickly.

Check spelling with a dictionary or spellchecker. I keep a dictionary accessible in an alternate tab in my browser.

Blogs are an important communications tool for golf course superintendents. If you start a blog, post often. Don’t let it sit without adding content; your users will disappear if there is nothing new to read. Change images often.

Accent the positive. Don’t mention bad things; members play golf to relax, not get stressed out. Bad things will happen in the golf business. Work them out in the committee level, not in a blog post. Respond to comments quickly. Your blog will improve your credibility. Clearly written content will assist in this process.

Additional information:

Creating a Golf  Superintendent blog

 

Summary: Create a golf superintendent blog to distribute specific golf course information to targeted users. Use easy WordPress formats to provide exciting presentation. Be careful what you write.

Golf course superintendents have an easy, cheap Internet option to convey information. A simple blog can be set up quickly using free software. You can make your blog password protected so that only selected individuals will have access.

Google Blogs and WordPress are two options.  Drupal or other formats  require code writing skills. I like WordPress because it uses clean, modern templates, or formats. Richardgolf.com is a WordPress blog.

You’ll need a hosting account. This is the Internet home for your blog; the place it will sit and work for you. I use hostmonster.com; hundreds of other hosting options exist. WordPress has a good one. Plan on spending 7-10.00 per month for hosting.

Choose a name for your blog. This name, or URL, will be your own personal identity on the web. Don’t use long names like Jeffsgolfcourseblog22.com.

Let’s invent a golf course named Meadow Ponds and a super named John Doe. A suitable blog name would be JDblogMeadowponds.net. I included critical information without making it too long. It’s easy to remember. It’s easy to find on a search engine. I added a .net to signify that it’s an information blog, not a .com, or commercial site, or .org for an organization.

You’ll need to rent your URL. The cost is around 10 dollars per year. Make it auto-renewable; if you forget to renew someone may acquire the URL and sell it back to you for more money.

After you purchase a URL, find a theme, or Internet structure for your blog. WordPress has hundreds of free themes available for download. Choose one with a golf course mood, don’t pick one with dark tones. Download preview pages to get an idea of how the blog will appear.

Download your chosen theme into a zip file (A condensed file that will be unzipped later). Import the zip file into your hosting account using importation software. Check out WordPress help forums if you get confused. They are full of  free information submitted by caring web designers. Post a question and they will assist.

Congratulations. You are now a blogger. I’ve added another post: Golf Superintendent blog tips.

More information on social media is available in the May issue of Golf Course Industry Magazine.

 

Abstract: Written construction proposals describe construction procedures and costs to golf course owners.

It’s time for the late-summer push to discuss golf renovation projects proposed for the fall. The ideas come from many directions; superintendents tired of a worn golf feature; members tired of a small tee box or a mutual need to spend a golf course construction budget.

A carefully worded narrative will sell any golf project to your members or ownership. Deliver content in a blog, newsletter, memorandum, or letter. Clear, concise content is more effective then long, drawn out reports. Three paragraphs will provide enough information without overdoing the discussion.

A golf project needs to be described simply. Golfer’s don’t care the technicalities of golf course management.  Write a clear narrative describing what the project involves and how much it will cost.  Write five paragraphs, then chop the content down to three good paragraphs.

The first few sentences should be loaded with information. A good opening is like this: ” Tee renovation at John Doe Country Club will provide additional tee area at nominal cost. Bunker reconstruction will increase playability and reduce maintenance costs.” Note that I used an active voice, not a passive voice.

The first paragraph should outline the project. Google Earth camera shots can assist in this process. Insert an image of the area under consideration in the document and describe what construction processes are needed. Try to explain how the project will look after completion.

Write as you talk. For example, write down what you said to your green chairman about the bunker on #4. Don’t try to be literary, just be factual. When you said: “We’ll dig out the bunker floor and use the fill on the back slope,” write it as: ” Lower the bunker floor by six inches and use the surplus soil to increase the mound size on the bunker slope.” Use simple words, don’t load the narrative with agronomic terminology.  Complicated words confuse members.

I’ve written an introductory paragraph that describes a fictitious golf course project:

A typical par #3 should have 4000 square feet of  tee top turf. Our tee #4 has only 2200 square feet. This lack of area has created an increased use of the usable tee turf, causing an abundance of divots and unsatisfactory turf. I’ve discussed this situation with the green committee, and they have directed me to write a proposal describing construction costs and methods.

This paragraph starts out with solid facts about par-3 tee sizes (I made-up the tee size). Be sure to credit your source to add credibility to the document. The next sentence explains why the tee looks ragged, and it empowers the members to do something about the situation. The final sentence describes why you are writing the proposal.

The next paragraph should describe the project. Journalists are taught to include who, what, where, why and how in their newspaper articles, and you should cover all these points in your narrative. I’ve drafted another paragraph describing the means and methods of this fictitious project.

I’ve developed a construction scenario that will increase the tee size to 4400 square feet. If approved. the project will begin after Thanksgiving. Staff members will remove the existing turf from the tee top, the side of the tee, and the area surrounding the tee. The existing sod will interfere with the construction process. It will be dumped and converted into topsoil for later use. The staff will remove the existing irrigation system; it will be removed and stored for reuse. A golf course contractor will expand the tee surface by installing fill and a blended tee mix on the tee top. After the tee top is leveled, new sod will be installed by staff.

The paragraph provides a summary of the proposed golf tee construction. Members will get an overview of the process, and you’ll explain how you’re saving money by using club employees (be sure they can do the work!).

The summary paragraph borrows information from the first two paragraphs. Explain how the project will improve the tee box, then discuss the cost’s associated with the work. Don’t submit a low estimate; submit a real estimate with a 20% contingency to cover unforeseen issues.

The project will take three weeks to complete. The new tee box will open on April 15, 201o. The project cost will be $21,239.00. This amount is currently included in the golf course construction budget. The new tee will provide additional square footage creating additional locations for tee marker placement. The new tee will make hole #4 at John Doe Country Club a pleasure to play.

The final paragraph includes a project timeline along with a real construction number. If individuals want a breakdown of labor and materials costs, be prepared to submit a spreadsheet with your budget calculations.

You don’t need a fat document full of construction verbiage to sell a golf course project. Three concise paragraphs will explain your proposal to your members without burdening them with information they don’t need. Be prepared to submit additional information to individuals that request it.

 

Abstract: A few suggestions for unemployed golf course superintendents.

Golf course superintendents looking for employment should write a detailed resume. Job leads can be found through salesman, golf course placement services, Internet listings, and association web sites. Networking is the most important work search tool.

Steve (not his real name) worked at a private club in the Northeast. He spent seven years bringing the course back from the conditions created by a previous golf course manager who over-watered the course, causing a big poa annua infestation. The course looked good. He came back from the Memorial Day holiday with a relaxed view of life. He looked over and saw his green chairman in the parking lot. A few minutes later he had a severance check and no job.

Steve called me a few days later. The shock settled in and he wanted to find a new job. He asked if I had any ideas on golf course superintendent job placement.

I had lost my golf course superintendents job ten years before. The individual that got me fired was one nasty dude. Fueled by a big ego, and a need to control the purchasing at my club, he wanted me out. I could have delivered Augusta National conditions; he wanted me to disappear.

I decided to take the honest route and assume that I’d get fired when he took control. Which is exactly what happened.

I told Steve to call golf industry salesman. They travel to association meetings and golf clubs. They know the gossip. I also suggested contacting a few university professors; they often get inquiries on golf course positions. He tried these avenues, but nothing clicked.

Steve found a golf superintendent placement service. The “headhunter” described a few openings, and they worked together to polish Steve’s resume and interviewing skills. The placement service is paid by the club, not the applicant.

In late-November, Steve called. A private club, twenty miles from his home, hired him as a golf course superintendent. Steve and the club have been together for four years, and all is well. The placement company got paid and everyone is happy.

I read that 70% of all jobs are found with personal contacts. The ones on Craigslist or Careerbuilder are usually specialized positions requiring unique skills. They rarely include golf course superintendent jobs.

List all the contacts you’ve met in the golf business. Don’t be afraid to call them and ask for any job leads. Many have been unemployed in the past, and they are willing to assist in process. Some people will ignore you, don’t take it personally.

Attend trade shows with a stack of resumes. Walk down the aisle and ask questions. A few years ago a friend visited my office with a sad story about his unsuccessful job search. At a trade show a few weeks later, I talked to a vendor about employment opportunities. He wasn’t hiring but another company was looking for a sales representative. Several minutes later, my friend got hired.

Golf course superintendent placement services can be found on Google. Some want the golf club to advertise the position and identify a small group of qualified individuals. The placement service works with the club to further identify superior candidates.

Check placement service references. Use one with the fee paid by the owner, nor the applicant. Watch out for scams. If they want an up-front payment-don’t do it.

A placement service looks for the best applicants, so be sure to have good references and resume ready when you call. After you sell your skills to them, they will try hard to place you in a job.

Golf courses looking to hire a golf course superintendent should write a detailed job description describing:

  • Golf course history and location. Describe past and pending construction projects. Scan a scorecard to provide distance information.
  • Responsibilities. Describe who manages the superintendent.
  • Salary range. Describe a salary range. This will generate more qualified applicants.
  • Benefits. Health insurance and association dues are important.

For more information:

Golf superintendent resume format

 

Abstract: If you’re planning a large golf renovation project, you may want to hire an assistant with construction experience.

When I was a golf course superintendent, I had to balance the responsibilities of turfgrass management with construction management. My site included a large condominium project surrounded by a golf course, and the interface between the turf and construction divisions required intensive communication.

I’m now in the golf construction business and I see stressed-out golf course superintendents trying to create fine golf conditions while golf course construction projects complicate the scene. The golf course industry has become  complicated with multimillion dollar renovations requiring intensive oversight. The paperwork on some of these projects will keep a person busy for fifty hours per week.

A few golf course superintendents have hired full-time construction assistants. These assistants have deep golf course construction experience and they manage the details on a construction or irrigation project. They can assemble crews of shapers and skilled laborers to perform golf course work in house, saving money in the process.

A loyal golf course construction assistant will improve the management capacity of a golf course superintendent. If construction slows, they can assist in project planning or other golf course maintenance issues. It will prove to be  a good investment.

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